Customer Service Representative (Healthcare/Pharmacy)

Overview:

Our client, a Global Fortune 50 organization and one of world’s largest distributors of Healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished Customer Service Representative (Pharmacy Support).

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Louisville, KY (5101 Jeff Commerce Drive, Louisville KY 40219)

*** Duration: 6+ months contract w/ possibility of extension

Work Schedule:

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• Training will be onsite from 8am-430pm for the first 6-8 weeks.
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• Permanent schedule once successful completion of training will be 9:30am-6:00pm OR 10:00am-6.30pm.
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Job Duties and Responsibilities:

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• Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
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• Provide appropriate customer service and an effortless experience to the caller.
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• Provide accurate information to the caller.
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• Process refills and schedule shipments for patients or providers.
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• Resolve the callers’ needs.
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• Provide appropriate follow-up and next steps for the caller.
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• Follow Cover My Meds policies and procedures.
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• Ability to work a flexible work schedule.
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Job Requirements/Previous Experience:

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• Previous call center experience preferred.
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• Previous healthcare experience is desired
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• Excellent interpersonal communication skills
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• Strong problem-solving skills
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• Proficient with Microsoft Office
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• Able to type 35 wpm or greater.
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• Pharmacy Board Technician Registration required within the first 30 days of employment.
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I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Sam Banga

Lead Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.