Customer Service Representative

Customer Service RepresentativeThe Customer Service Representative will be responsible for the primary customer contact from quotation through delivery. This position will also ensure customer satisfaction and work to build the customer relationship.ResponsibilitiesCustomer Service Representative Duties & Responsibilities:Proactively provide customers with the information they need regarding their productsBuild and maintain customer relationships in a professional timely mannerFacilitate conference calls, webinars, or face to face visits with customers and other team membersProvide sales order entry updates/changes, order acknowledgementsReview contracts and order trackingEnter and maintain customer quotes, including tracking the appropriate codes in the ERP systemVerify POs, quotes, and contracts for accuracy: price, quantity, delivery, and revision levelMaintain and send open order reports as needed or required by the customerResolve customer issues directly and/or escalate issues to the leadership team as neededIssue customer return merchandise authorizations and communicate details to all internal and external contactsMonitor job progress to ensure the delivery dates are met and verify the delivery is received on timeManage VMI, Kanban, and safety stockWork with sales representatives and customers for acquiring forecastsParticipate in backlog meetings with production/scheduling teams and proactively update the customerTrain and mentor the order entry coordinator positionQualificationsCustomer Service Representative Required Qualifications:High school diploma or equivalent3 years of customer service experienceProduction scheduling experienceAbility to navigate through ERP systemsMicrosoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)Clear and effective verbal and written communication skillsAttention to detailOrganizational skillsAbility to work in a fast-paced team environmentAbility to prioritize and multitaskCustomer Service Representative Preferred Qualifications:Experience in a manufacturing organizationAssociate Degree in Business or related fieldContinuing Education; including participation in local chapters, associations, and/or organizationsPay RangeUSD $50,000.00 - USD $60,000.00 /Yr.Company BenefitsAll Employees:Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees.20+hours:Cretex's medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week.30+ hours:Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week.(Some benefits are subject to eligibility criteria.)Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.