Customer Service Representative

Job Summary: This position is responsible for supporting the Sales Reps.Essential Job Functions:Maintaining a friendly customer relationship with High Profile Accounts as support person to CR Reps and liaison in the supply of packaging to accommodate production in multiple locations throughout the US, Canada and Mexico.Write customer orders received in various manners, ensuring that all required production and billing specs are included and accurate.Assist Sales Reps/CR Reps in the processing of orders and plan completion based on customer-provided forecasts.Coordinate sample needs with design team for new project development and quotation. Forward drawings and CAD samples to customers for necessary approvals.Process customer delivery requirements against WIP advising production planner, shipping and customer of changes as they occur.Coordinate inventory replacement for customers utilizing outsourced consignment warehouse facilities for JIT deliveries avoiding inventory outages and downtime.Maintenance and execution of forecasting and decision modelsIdentify forecast risk and develop effective, flexible, and durable mitigation strategiesAssist in reconciliation of information and input of data in various systems.Assist in development of job ordersParticipate in special projects as necessary.Additional Responsibilities:Meet with Sales Reps, Customer Service Reps, VP Sales and President to review account prices, upcoming changes and expectations.Limited Travel (if any)Job Qualifications:College Degree, any majorExcellent verbal and written communication skillsExcellent Microsoft Office Skills, with strong Excel skills5-7 years of experience in service or salesStrong analytical skillsAbility to work in a fast-paced environment with changing prioritiesAbility to work independently with flexibility and attention to detailCompensation:Base Salary: $68,000-$76,000 (Based on experience)Eligible for profit-sharing and annual bonus (waiting period applies)This position offers a comprehensive benefits package, including Medical, Dental, Vision, 401(k), paid vacation, life insurance and employee assistance program.Accurate Box Company is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment for all employees.