Customer Service Representative

Pennsylvania Lumbermens Mutual Insurance is America’s largest and oldest insurer serving the lumber and building material industries. Since our founding in 1895, we have been the nation’s premier property & casualty company in the market. Build your future with a company whose story is rooted in protecting the businesses that help build America. 

Position Summary: The purpose of this position is to be the point of contact for our policyholders and brokers.

Essential Functions and Responsibilities:

1. Answer calls for all departments from the main customer service telephone number following company standards

2. Assist customers with general information about claims and underwriting

3. Handle internal and external billing inquiries for insurance premiums paid including assisting with e-payments and delinquency

4. Handling incoming e-mails sent to the Customer Service e-mail address

4. Log in all new business submissions

5. Set up all new claims that are called in, e-mailed or faxed

6. Obtain DNB reports

7. Process Loss Run Requests and direct brokers to the Producer Portal

8. Provide training to brokers on the Producer Portal

9. Handle outbound phone calls for potential weather relate claims

10. Provide backup support to other Customer Service Representatives to ensure company standards are met

11. All other duties as assigned

Knowledge and Skills:

1. Insurance experience preferable commercial insurance

2. Must obtain Property & Casualty Agent's license

2. Must participate in the Company’s continuing education opportunities

3. Proficiency in Microsoft software required

4. Comfortable working in paperless environment

5. Strong oral and written communication

6. Ability to work in multi-functioning and fast paced environment

7. Ability to work through difficult situations with customers

8. Ability to prioritize workload

The annual salary range for this position is $45,000–$52,000, plus company-wide bonuses. The final offer will be based on relevant experience, qualifications, and job-related skills. In addition to base salary & bonuses, eligible employees receive a robust benefits package that includes medical/dental/vision/life insurance coverage. The company also provides tuition reimbursement and pays 100% for all job-related licensing/courses/Institutes testing. As well as a very generous 401K with up to a 6% employer match, and a company provided 401K bonus for an additional 3-5%.

Pennsylvania Lumbermens is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and consider qualified applicants without regard to legally protected characteristics, consistent with applicable federal, state, and local laws. We encourage individuals of all backgrounds and experiences to apply.

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