Customer Service Representative

Company Description Independent Newsmedia, Inc. USA is a digital news media and printing company with operations in Arizona, Delaware, Florida, and Eastern Shore Maryland. The organization focuses on serving diverse local communities through nonpartisan journalism that informs, engages, and connects residents. Independent Newsmedia also provides affordable advertising solutions that help local businesses grow and reach new audiences. Team members join a mission-driven company that values community service, journalistic integrity, and sustainable local economic development.Role Description This part-time or full-time Customer Service Representative role is an in-office position based in Sun City, AZ. The person in this role will respond to customer inquiries by phone, email, and online channels, providing timely and accurate information about subscriptions, deliveries, digital access, and classified advertising services. Daily tasks include resolving service issues, updating customer account information, processing payments or changes, and documenting interactions in company systems. The role supports a positive customer experience by actively listening, clarifying needs, and following up on outstanding concerns. The Customer Service Representative will collaborate with internal teams such as circulation, digital, and advertising to ensure consistent, high-quality service.QualificationsDemonstrated experience in Customer Service and Customer Support, with a focus on resolving inquiries efficiently and professionally.Ability to foster strong Customer Satisfaction and Customer Experience through clear communication, empathy, and follow-through.Background working as a Customer Service Representative or in similar customer-facing roles in media, retail, or service industries.Strong verbal and written communication skills, including active listening and de-escalation techniques.Proficiency with basic computer applications, CRM or ticketing systems, and comfort learning new digital tools.Reliable organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively. Proficient in Microsoft Office preferred, but can be taught. High school diploma or equivalent required; additional coursework or experience in communications, business, or related fields is beneficial.