Customer Service Representative

Job DescriptionInsight Global is seeking a Contact Center Support Representative to join the AAB Payment Group for a leading financial services organization. This individual will serve as the first point of contact for customers needing assistance with payment-related products and services. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. Responsibilities include handling inbound support requests, troubleshooting payment and online banking issues, documenting interactions, and partnering with internal teams to ensure timely resolution. This is an excellent opportunity for someone looking to gain experience within the banking industry while having the potential for long-term growth through contract extension or full-time conversion.Required Skills & Experience1+ years of contact center, customer support, or help desk experienceStrong verbal and written communication skillsExperience supporting banking, payments, financial servicesAbility to troubleshoot basic user and payment-related issuesStrong attention to detail and documentation skillsProficiency with Microsoft Office SuiteNice to Have Skills & ExperienceACH, wire payments, or payment processing knowledgeExposure to online banking platformsExperience with GenesysAssociate's or Bachelor's degree