Customer Service Representative

is seeking to hire a Customer Service Representative for our client in Plainsboro, NJ!

Benefits Available!
Weekly Pay!

Pay Rate - $25/hr
1st Shift: Monday-Thursday, 8:30am-5pm Friday, 8:30am-3:45pm

Job Description

Key Responsibilities:
Manage and take ownership of customer accounts through the order fulfillment cycle.
Receive/process purchase orders, confirm pricing, inventory, shipping information and generate invoices.
Work closely with clients to obtain client forecast and enter in SAP.
Process customer complaints/inquiries related to returns, credit requests and non-conformances. Liaise with appropriate teams to resolve timely.
Build customer intimacy and optimize customer care by continuously capturing relevant information on customers, products, processes and systems.
Maintain professional relationships with internal stakeholders: ex. sales team.
Monitor relevant indicators (KPI) that measure the level of service/OTIF and propose related action plans for service improvements.
Proactively seek innovative ways to enhance customer’s satisfaction and improve operating inefficiencies (eliminate non-value adding tasks).
Provide backup coverage for team members when needed.
Minimal travel required.

Requirements:
Bachelor degree preferred. Equivalent experience may be considered in lieu of Diploma
Proficiency in MS Office, including Excel, Word and Outlook is required.
Minimum 1-3 years prior experience in customer service, business-to-business (B2B).

We value:
Diversity, Inclusiveness, and Belonging
Experience with SAP platform is preferred.
Strong negotiation, problem solving skills, and detail oriented are essential.
Demonstrated ability to work both independently and within a team environment.
Excellent organizational, verbal, and written communication skill.

We offer:
High Challenge and High Reward Environment
Entry to exciting and inspiring world of perfumes and taste
Culture that values diversity where people are at the heart of the company
Opportunity to work for a company that cares about the environment and sets and achieves ambitious sustainability objectives

Top 3 Skills
1. Organization
2. Problem-solving
3. Communication