Customer Service Representative

Crew ChiefDo you love helping people through difficult situations? Then don't miss your chance to join our Franchise as a new Crew Chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.Job DescriptionManage and complete jobs according to SERVPRO processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.ResponsibilitiesExplain processes and answer customer questions, as neededMonitor, communicate, and respond to customer needs/concerns to ensure customer needs are metCommunicate clear expectations to Production Technicians and supervise their activitiesPerform production processes as scheduled and ensure quality controlIdentify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workersResolve problems quickly as they ariseManage job file documentation to ensure complete and accurate project detailsManage and control costs of production projectsManage assets by protecting and using equipment and materials properlyClean and maintain vehicles, equipment, warehouse, and office areasPerform sales and marketing activities, including add-on sales and security checksQualificationsEffective written and oral communicationExperience in cleaning/restoration preferredHigh school diploma/GEDIICRC certifications preferredAbility to travel locally or out of state when necessaryPhysical and Work Environment RequirementsAbility to regularly lift 50 pounds and ability to lift up to 100 pounds with assistanceExposure to chemicalsWalking and standing for long periods of time, driving, sitting, climbing,Ability to climb ladders and work at ceiling heightsAbility to work in tight spaces (e.g., crawls spaces under buildings)Repetitive pushing/pulling/lifting/carrying objectsCompensation: $18.00 - $20.00 per hour