Customer Service Representative

We are looking for a Call Center Specialist to join a finance consulting team in South Dakota. This contract position with permanent potential is ideal for someone who enjoys helping customers, handling a steady volume of inbound calls, and delivering accurate support in a fast-paced environment. The role requires strong communication, dependable office skills, and comfort using customer service platforms to resolve questions efficiently.Serve as a primary point of contact for incoming claims-related calls and inquiries.Deliver exceptional customer service to customers, beneficiaries, agents, attorneys, and other authorized parties.Review and research account, policy, contract, and claim information to determine benefit eligibility and payment status.Explain claims processes, requirements, and next steps clearly and professionally.Accurately document customer interactions and maintain detailed records.Investigate and resolve customer concerns, escalating complex issues when appropriate.Navigate multiple systems and applications to gather information and process requests.Maintain compliance with company policies, procedures, and applicable regulations.Meet or exceed service, quality, productivity, and performance goals.Collaborate with team members to ensure a positive customer experience and efficient workflow.Participate in ongoing training, coaching, and process improvement initiatives.Support special projects and other departmental responsibilities as needed.Bachelor's degree preferred.2+ years of customer service, claims processing, insurance, financial services, call center, or related experience preferred.Strong verbal and written communication skills with an empathetic, customer-first approach.Excellent problem-solving and critical-thinking abilities.Ability to manage multiple tasks while maintaining attention to detail.Strong organizational and time-management skills.Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.Comfortable learning and navigating multiple software systems.Ability to work independently while contributing to a collaborative team environment.Adaptable and able to thrive in a fast-paced, evolving workplace.