Customer Service Representative

Customer Service RepresentativeSince 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed. PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities. Under the supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.What You Bring To The Table:Previous customer service or sales experience in a retail environmentExceptional customer service skillsAbility to translate customer requirements into final products or servicesAssist in handling customer complaints and problems in a professional mannerMultitasking must have the ability to simultaneously process multiple tasksEffective verbal and written communication skillsStrong attention to detailOutstanding time management and organizational skillsA high school diploma or equivalent requiredValid driver's license requiredProficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and softwareAbility to work flexible hoursSome supervisory skills preferredNotary Public certification may be requiredWhat We Expect Of You:Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise ownerAssists customers with their product and service need in person, through email, and by phoneProcesses customer sales through the point-of-sale systemUp-sells, cross-sells, and actively participates in marketing and promotional initiativesOpens and closes the center, cash register, and other center systemsAssists management in maintaining, ordering, and stocking inventoryMaintains the center consistent with established standardsInteracts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staffSorts and deposits mail in private mailboxesCaptures, complete tasks, and organizes Virtual MailPhysical And Safety Requirements:Must be able to stand behind a sales counter for extended periods of timeMust be able to lift at least 50 poundsMust be able to communicate clearly with customers by email, by phone, and in-personMay be required to operate a motor vehicleMust perform all duties in a safe and efficient mannerCompensation: $16.00 - $20.00 per hourAt PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!