Customer Service Representative

We are seeking a customer-focused professional to support aftermarket parts sales and service for industrial equipment with a manufacturing client in the Milwaukee area. This role serves as the primary point of contact for customers, managing inquiries, processing orders, coordinating with internal teams, and ensuring a seamless customer experience from quote through delivery.Key ResponsibilitiesRespond to customer inquiries and parts requests via phone and email while maintaining accurate records within customer relationship management (CRM) systems.Prepare and process customer quotations using the company's enterprise resource planning (ERP) system.Coordinate with Production, Purchasing, Accounting, and other internal teams to determine product availability, scheduling, pricing, and order fulfillment.Process customer orders, verify payment terms, and ensure order accuracy prior to release.Monitor and communicate order status, providing proactive updates until delivery is complete.Maintain organized electronic documentation for customer orders and related transactions.Participate in a rotating after-hours on-call support schedule to assist customers with urgent service needs.Process warranty claims, returns, and customer credit requests as applicable.Build and maintain strong customer relationships through proactive communication and follow-up.Keep customer account information current, including contacts, shipping details, payment terms, and other account information within the ERP system.QualificationsAssociate degree or equivalent combination of education and relevant experience.Five or more years of experience in customer service, aftermarket support, inside sales, or parts sales within a manufacturing, industrial, or mechanical equipment environment.Experience working with ERP systems is required; familiarity with SAP or similar platforms is preferred.Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.Proficiency with CRM software and Microsoft Office applications.Ability to collaborate effectively with cross-functional teams while delivering exceptional customer service.Salary of $60,000 to $70,000 annually - depending on experience level and education