Customer Support Specialist

What you'll be doing…Developing and maintaining knowledge of company products and corresponding systems to make accurate revenue decisions.Fielding and resolving billing and service concerns from clients and external partners.Working with active clients to understand circumstances surrounding past due balances, including billing concerns, service issues, and financial challenges.Negotiating solutions with clients, including payment arrangements and other appropriate resolutions within established guidelines.Partnering with internal service and sales teams to research and resolve client billing or service concerns.Researching and analyzing customer accounts and individual client circumstances to support problem solving.Communicating with clients through phone and written communication and completing related account follow-up and administrative work.The right person has…High School diploma and a minimum of 3 years of experience in customer service, finance, accounting, or payroll.Strong organization, communication, problem-solving, and decision-making skills.Comfort in communicating directly with clients, handling difficult or sensitive conversations, and evaluating situations that may require judgment.Ability to work effectively in a fast-paced environment and manage multiple priorities.Preferred knowledge of Microsoft Word, Excel, and Access.Shift:During training, 8a-5p Monday through Friday.Upon completion of training, 11am - 8pm.Hybrid - Tuesday - Thursday onsite, Monday & Friday remoteInterested? Contact me directly to learn more!```