Customer Support Specialist

Customer Support SpecialistWe are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. This role is essential in ensuring a seamless and positive experience for our clients by providing timely, accurate, and professional support. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for delivering outstanding service.ResponsibilitiesServe as a primary point of contact for customer inquiries via phone, email, and internal systemsProvide clear, professional, and efficient assistance to resolve customer questions and concernsMaintain accurate records of customer interactions and support activitiesCollaborate with internal departments to ensure effective issue resolutionFollow established procedures while contributing ideas to improve customer service processesUphold company standards for quality, professionalism, and confidentialityQualificationsStrong verbal and written communication skillsExcellent organizational and time-management abilitiesAbility to handle multiple tasks while maintaining attention to detailProblem-solving skills with a customer-focused approachComfortable working in a fast-paced, team-oriented environmentProficiency with basic computer systems and office softwareAdditional InformationCompetitive salary ($49,000 $54,000 annually)Growth opportunities within a stable and expanding companySupportive and professional work environmentOngoing skill development and trainingConsistent full-time schedule