Delivery Supervisor

Delivery SupervisorAs a Delivery Supervisor, your mission is to educate, inspire, and skillfully guide potential Tesla customers through the digital landscape of vehicle exploration, configuration, and sales. In this role, your focus will be to craft a memorable customer experience by leading a team dedicated to mastering product knowledge, financing alternatives, trade-in processes, and seamless delivery.ResponsibilitiesLead Delivery Vehicle Preparation Team consisting of Vehicle Specialists and DocumentationAssist in the planning, implementation, and follow-up of vehicle prep operational tasks and projects including but not limited to: vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator supportMeet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective locationProactively mediate and resolve any customer concerns regarding vehicle preparation and qualityRecruit, train, and develop management team and employees ensuring all positions are filled in a timely mannerProvide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelinesEnsure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costsRequirementsBachelor's degree or 2+ years equivalent experience with proven track record of meeting or exceeding goals in a service-focused industry; automotive expertise is not requiredProven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilitiesExcellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standardsAbility to develop collaborative relationships as a well-respected, trusted partnerAbility to work evening hours, weekends, and holidays in a retail environmentValid driver's license requiredFor roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employmentFor roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a licenseCompensation & BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program