Desktop Analyst II

Desktop Analyst IITarget Pay Rate (Information not provided)Overview Join a leading organization that values innovation and exceptional customer service. As a Desktop Analyst II, you'll play a vital role in supporting internal employees with hands-on desktop support, refresh work, and IT troubleshooting. This full-time, on-site opportunity offers great visibility within a growing company, with the potential to convert to a full-time employee based on performance. If you enjoy interacting with clients, working in a fast-paced environment, and continuously developing your technical skills, this role provides a rewarding platform to grow your career.Required Skills2+ years of desktop support experience supporting Windows and Mac systemsHands-on experience with workstation setup, refreshes, and troubleshooting hardware and softwareKnowledge of ServiceNow, Outlook, and end-user device deploymentStrong customer service skills and professional communicationAbility to work onsite full-time and support in-person client interactionsExperience with Active Directory, Office 365, networking, and mobile device supportNice-to-Have SkillsPrior experience with refresh work and support for conference room technologyFamiliarity with ServiceNow ticketing systemExperience in a fast-paced, client-facing IT support environmentKnowledge of security policies related to device imaging and configurationPreferred Education and ExperienceAssociate degree, certificate, or Boot Camp in Computer Science or a related field2 or more years of relevant IT support experience, ideally supporting Windows and Mac environmentsDemonstrated ability to troubleshoot and resolve hardware/software issues efficientlyOther RequirementsMust work 100% in a corporate office Monday through Friday; remote work is not supported for this roleAbility to collaborate with various internal teams and external vendorsAttention to detail and commitment to providing high-quality customer serviceThis is an excellent chance to develop your technical expertise while contributing to a dynamic team. If you're eager to advance your IT support career in a supportive environment, we encourage you to apply today.Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.