Desktop Support Engineer Level Sr Deskside

Qualifications

• 4+ years of Experience as Deskside Support Specialist (hardware configuration & support)
• Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
• Prior experience troubleshooting utilizing remote support tools
• Prior ServiceNow ticketing system experience
• Ability to troubleshoot first call resolutions while being able to multi task hardware related issues
• Prior experience in imaging workstations (desktops/laptops)
• VPN and VDI support experience required
• Support End-User projects supporting IT & business operations
• Effectively work with cross functional teams to deliver on IT & business objectives
• Support Installs, Moves, Adds, & Changes
• Call center support experience, preferred
• Prior inventory management of corporate assets required
• Prior enterprise printer support required
• Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
• Ability to lift 25 lbs.

Responsibilities

• Day to day varies from phone/email, project-based work
• Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
• Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
• Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
• Support new hire deployments, as well as, RTO projects and office moves
• Network connectivity troubleshooting & control room support
• Maintaining hardware inventory in designated site pantry & inventory management tools
• Shipping and receiving of assets
• Supporting remote workforce troubleshooting and diagnosing root cause of issues to resolution