Desktop Support Engineer

Below is the Job Description for your reference:

Job Title: Desktop Support Engineer
Engagement Type: Long-Term Contract

Job Summary

We are looking for an experienced Desktop Support Engineer with strong desk-side and service desk support skills. The candidate should have hands-on experience in Windows environments, hardware/software troubleshooting, ITSM tools, asset management, and change management.

Key Responsibilities

• Provide desk-side, phone, and remote technical support for desktops, laptops, printers, and other IT devices.
• Troubleshoot hardware, software, Windows OS, network, and connectivity issues.
• Coordinate desktop changes, prioritize change requests, and prepare rollout plans.
• Manage desktop deployment activities and ensure timely implementation.
• Support hardware and software asset management and maintain accurate records.
• Participate in incident management and large-scale desktop projects, including antivirus rollouts.
• Maintain documentation, reports, and updates using MS Office and ITSM tools.

Required Technical Skills

• Windows PC and Mac hardware support.
• Desk-Side Services and Hardware Asset Management.
• AMT Asset Management Software.
• Printer and peripheral hardware management.
• Windows operating systems and Active Directory.
• ITSM tools: ServiceNow, Remedy, HP Service Center, or similar.
• Remote support tools: TeamViewer, Bomgar, WebEx, and Windows Remote Assistance.
• VPN, MS Office Suite, and common desktop applications.
• Strong knowledge of incident, problem, and change management.

Additional Requirements

• 7+ years of experience in Service Desk, Desktop Support, or Deskside Support.
• Excellent verbal and written communication skills.
• Strong troubleshooting, documentation, and customer service abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to work extended hours or provide on-call support when required.