Desktop Support Specialist

IT Service Desk Lead – Microsoft GCC High / Azure GovernmentArlington, VA | Onsite 5 days/week 3+ month contract We are seeking a hands-on IT Service Desk Lead to support a secure Microsoft government cloud environment serving Public Sector and Defense Services teams. This is a player-coach role combining service desk leadership with hands-on Microsoft systems administration.Critical Requirements:Active Security+ certification – REQUIRED7+ years of IT experience with 2+ years of leadership/service desk lead experienceStrong, hands-on Microsoft 365 GCC High experienceMicrosoft 365 administrationAzure Government / Microsoft AzureMicrosoft Entra ID and IntuneExperience supporting DoD IL4/IL5 environmentsWorking knowledge of CMMC and NIST SP 800-171Experience in a federal government, DoD contractor, or similarly regulated environmentTechnical Experience:Microsoft account, user and access administrationApplication and device managementEnd-user computing and laptop imaging/deploymentSystems and virtual machine administrationTier 1–3 support and complex technical troubleshootingService desk ticket management, escalation and prioritizationWhat You’ll Do:Lead day-to-day service desk operations and mentor IT team membersRemain hands-on and personally resolve complex Tier 2/3 technical issuesAdminister Microsoft 365 GCC High, Azure Government, Entra ID and IntuneManage users, devices, applications, laptops, access and virtual machinesSupport CMMC/NIST 800-171 compliance and audit readinessImprove service desk processes, documentation and overall service deliveryAdditional Requirements:Must be comfortable working onsite in Arlington, VA 5 days/weekMust hold or be eligible to hold a U.S. Secret security clearanceISSM experience and Microsoft certifications are a plusImportant: Candidates without an active Security+ certification or substantial Microsoft 365 GCC High experience will not be considered.