Desktop Support Specialist

Job Title: Desktop Support TechnicianProvide deskside and remote support for Windows and Apple laptops/desktops.Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).Perform device imaging, deployment, and post-deployment troubleshooting.Configure and troubleshoot end-user devicesSupport mobile device setup and troubleshooting (iOS/Android).Diagnose and resolve hardware and software conflicts.Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).Ensure hardware assignments are accurate and recorded in the asset management system.Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.Coordinate with vendors for repairs or replacements of malfunctioning equipment.Ensure support activities comply with IT policies, security standards, and SLAs.Participate in rotational on-call support (including nights/weekends).Requirements5–7 years of IT experience in desktop or end-user support.Hands-on experience with Office 365 troubleshooting and administration.Strong knowledge of Windows 10/11 and macOS platforms.Experience imaging and deploying devices (Windows Autopilot, Intune preferred).Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).Experience in productivity tools (Word, Excel, PowerPoint, Outlook).Strong organizational skills with ability to prioritize multiple tickets and requests.Excellent interpersonal and customer service skills with a problem-solving mindset.Experience working in a help desk or call center environment preferred.Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.Must be able to lift up to 50 lbs.