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Desktop Support Specialist

Posted on: Oct 29, 2026

Stellar Professionals
Raleigh, North Carolina
Salary: $55 per hour
Onsite
CTC

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Job Title :

Desktop Support Specialist

Job Type :

Contract

Job Location :

Raleigh North Carolina United States

Remote :

Job Description :

Location: Raleigh, NC (27610)

Work Arrangement: Onsite (Travel Required)

Interview Process: Webcam or In-Person

Job Overview

We are looking for a highly skilled Desktop Support Expert / Specialist to join our Client Services Team. In this role, you will evaluate IT incidents, resolve complex technical issues, support end-users, migrate data, and lead key technical projects.

Key Responsibilities

Technical Support & Resolution: Prioritize and resolve IT incidents and service desk tickets with urgency.
System Deployment: Image, configure, and deploy new computers, peripheral hardware, local and network printers, and required software.
Data & Profile Migration: Securely migrate and protect user data and profiles during hardware refreshes.
Network & Systems Collaboration: Work alongside network, data center, and application development teams to troubleshoot customer-level issues.
Project Leadership & Documentation: Lead technical support initiatives and create process documentation/SOPs in alignment with service level agreements.
Security & Compliance: Ensure full compliance with organizational IT security standards to protect data and systems.

Key Skills & Qualifications (7+ Years Required) Primary Skills

Hardware & Peripherals: Expert hands-on experience with desktop/laptop hardware, mobile devices, and components.
PC Imaging & Software Deployment: Proficient in imaging workstations and installing software packages.
Service Desk Systems: Hands-on experience with ServiceNow for call tracking and ticket management.
Troubleshooting: Advanced IT incident evaluation and technical problem-solving capabilities.

Secondary Skills

Networking Protocols: Sound understanding of DHCP reservations, basic networking protocols, and communications.
Printer & Device Setup: Installing and troubleshooting local/network printers and peripherals (scanners, etc.).
Data Migration: Experience migrating user data/profiles safely during replacements.
Active Directory & Identity Management: Experience with user account management (AD, Citrix, email accounts).
Technical Documentation: Ability to draft operational guides, SOPs, and technical workflows.

Position Details

Posted:

Oct 29, 2026

Reference Number:

12345-13875

Employment:

CTC

Salary:

$55 per hour

City:

Raleigh

Job Origin:

CIEPAL_ORGANIC_FEED

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