Digital Account Supervisor

Chicago (hybrid) Full-time, freelance-to-hire · Client Services · Reports to the Account DirectorOne sentence job descriptionA hybrid Account Manager and Project Manager for our digital work: own the plan, the client and the cadence on websites, social and content programs, and run the smaller accounts end to end.Who we areSWITCH is a boutique creative agency in Chicago. We were incubated inside a global consulting firm, went independent, and have been fusing brand, creative and digital capabilities into scalable systems that help clients, from Fortune 500 companies to high-growth challengers, gain a competitive edge. Recognized by Ad Age for pushing bold, relevant ideas rather than playing it safe, SWITCH focuses on momentum, not trends. Our team of mavericks deliver brand strategy, captivating campaigns and content, and high-impact digital experiences across websites and platforms. While based in Chicago, SWITCH operates wherever the work and ideas need to go, offering a dynamic environment for creative, tech-forward marketing professionals.What this role is (and isn't)This is an Account role with a real Project Management spine. You are the client's day-to-day contact on two or three project-based accounts, and you own the plan on every digital engagement: deliverables, dependencies, owners and dates. The Account side is where this role grows. The project management side is how you earn it.What you'll ownThe plan on every digital engagement, from SOW to close. When a date moves, the plan moves, and the client hears it from you the same day.2 or 3 smaller accounts, end to end: kickoff, brief, status, approvals, closeout. The client never has to ask where things stand.Website builds: content inventory, CMS structure, migration, QA, launch.Social and content programs: calendars, approvals, asset chasing, reporting. Who you are4–9 years in a digital or integrated agency, in account management, project management or digital production, with real websites and social programs shipped on real launch dates.You've owned at least one thing end to end: a website, a launch, a small account where you were the only agency contact.Self-starting. You don't wait to be told what's next. You see it, and you're already on it.Project tool native. You maintain dependencies, not task lists. Productive.io experience is a plus; understanding why a plan is built the way it is matters more.You've shipped work with AI tools. You've broken down a task, fed it to a model and reviewed what came back. As leverage, with judgment, never as the answer.Hungry for ownership and open to coaching. Early-to-mid career, still building, and ready for a room with more of both.Chicago-based, and a clear, concise writer.Why hereYou run your own show. We’re flexible by design. We get together once or twice every two weeks, you build the rest of your schedule around your life. We judge the work, not the time at your desk. Nobody waits for permission here. You spot the gaps, flag them early and make the call. If the role you signed up for doesn’t fit the work anymore, we’ll talk about it openly and find your next step together, whether that’s here or somewhere else. We’re forever chasing the next bold idea, new account and future together. The detailsStructure: Full-time, freelance-to-hire. Start within 30 days, with a conversion conversation at day 90 tied to the 2027 plan.Compensation: Competitive, based on experience, with a defined path to a full-time offer at conversion.Location: Chicago, hybrid.How to applySkip the cover letter. Apply here with your resume, three projects you'd want to talk about, and short answers to:A website or program you shipped end to end. Scope, what went wrong, what you did about it, and the date you hit or missed.An account you ran alone. How long you held it and what the client said when you left.One paragraph on how you use AI in your work. If the answer is "not much yet," say that. We'd rather hear it straight.SWITCH is the creative source code. We build brands, creative systems and digital experiences that spark movements; thought leaders, not trend followers; bold ideas turned into unfair advantages. If that sounds like the room you want to be in, come find out.SWITCH Agency · Chicago · switch-agency.com