Director, Client Success

Carnegie | A Career That Helps Higher Education ThriveWe partner with colleges and universities to create lasting impact—for institutions, students, and the world they’ll shape. At Carnegie, your work contributes to something bigger: advancing opportunity through higher education. We invest in people, not just positions, and build careers that grow with you.Carnegie Life | Our People & Culture | BenefitsAbout the RoleThe Director, Client Success drives revenue by growing existing partner relationships and opening new ones. You are the main revenue owner for a set of institutions. You build trust with senior leaders, spot opportunities tied to their priorities, and bring solutions that deliver good outcomes. You sell with discipline and use data to guide your choices, balancing new pipeline, deal progress, and long-term account growth.What You'll OwnRevenue & Account GrowthOwn a portfolio of partner institutions, including retention, expansion, and long-term growthBuild and run account strategies that find opportunities, strengthen executive relationships, and match our solutions to each institution's goalsPipeline & Opportunity DevelopmentBuild pipeline across new and existing accounts with thoughtful, research-based outreachUse institutional insights, market signals, and campaign engagement to start conversations and build momentumSales Execution & Deal LeadershipLead opportunities from first conversation through close, including discovery, solution design, and moving deals forwardWork with teams across Carnegie to deliver strong, integrated proposals that fit client needsStrategic Account PlanningKeep a clear view of each account's landscape, including risks, opportunities, and moments where engagement can speed up resultsCombine outreach, sequencing, and in-person engagement to deepen relationships and expand our impactData-Informed Selling & ForecastingKeep pipeline data accurate, manage risk early, and deliver reliable forecastsTurn data, intent signals, and marketing engagement into clear priorities and measurable progressWhat You BringBachelor's degree required5+ years of experience in B2B sales, consulting, or higher education marketing/enrollmentA track record of meeting or exceeding revenue targetsExperience building pipeline and expanding existing client relationshipsStrong sales skills, with success in both new business and account expansionAbility to earn trust with senior leaders in complex organizationsA strategic mindset that connects client challenges to practical solutionsStrong organization, with discipline in pipeline management and forecastingSelf-directed and accountable, with a steady focus on outcomesClear communication and a collaborative, partnership-minded approachThis position supports the New England territory, so candidates must reside within a reasonable driving distance of the region and be able to travel throughout the New England area as needed.Why This RoleGrowth at Carnegie depends on strong relationships with our partner institutions. In this role, you will be the person who builds them. You will own the revenue for your portfolio, shape how we grow with each client, and help leaders at those institutions reach their goals. Your work will have a direct, visible effect on Carnegie's growth.CompensationThe base salary range for this role is $95,000–$105,000. This role also includes a commission structure as part of total compensation. Your offer will reflect the experience, skills, and qualifications you bring.