Director of Operations

Job Title: Director of Operations Location: Chicago, IL (Hybrid) Reports To: President & CEO Supervises: Business Administrator, Director of Business Development, Director of Field Operations, Project Manager, and Field Consultants Employment Type: Full-Time Company: SHE Consulting Group, LLCAbout SHE Consulting GroupSHE Consulting Group, LLC is a mission-driven, woman-owned firm dedicated to safety, health, and environmental excellence in the construction and engineering industries. We are committed to empowering underrepresented communities, including returning citizens and veterans, through workforce development, training, and meaningful career opportunities.Position SummaryThe Director of Operations is a strategic and hands-on leader responsible for aligning the company’s operational strategies with its mission, vision, and business objectives. This role oversees multiple departments to ensure efficient service delivery, seamless project execution, and strong client relationships. The Director of Operations serves as a key advisor to the CEO and a collaborative leader across all departments, helping to drive growth, operational excellence, and community impact.Key ResponsibilitiesLeadership & OversightProvide strategic oversight to the Business Administrator, Director of Business Development, Director of Field Operations, Project Manager, and Field Consultants.Lead cross-functional teams to improve operational efficiency, quality assurance, and team accountability.Operations ManagementDevelop and implement operational policies, systems, and procedures to support sustainable growth.Monitor performance metrics, project timelines, budget adherence, and customer satisfaction.Drive consistency and excellence in project delivery across all field operations.Project ExecutionOversee coordination, staffing, and resource allocation across multiple client projects.Ensure quality, safety, compliance, and timeliness of all deliverables.Business Development & Client RelationsSupport the Director of Business Development in cultivating partnerships and identifying new market opportunities.Represent the company in high-level client and industry meetings as needed.Workforce Development & Community ImpactAlign operational strategies with the company’s commitment to serve underrepresented populations.Collaborate with workforce partners to ensure training and placement efforts are operationally supported.QualificationsBachelor's degree in Business Administration, Engineering, Construction Management, or related field (Master’s preferred)Minimum 10 years of progressive leadership experience in operations, preferably within construction, safety, or consulting environmentsProven ability to lead teams and manage complex, multi-disciplinary projectsStrong financial acumen, analytical mindset, and process improvement skillsExcellent communication, interpersonal, and team-building abilitiesCommitment to diversity, equity, and workforce developmentWhat We OfferOpportunity to lead in a purpose-driven organizationCompetitive salary Supportive, mission-aligned leadership teamImpactful work that supports communities and creates pathways to meaningful employmentTo apply, please send your resume and cover letter to: kay@shellcs.com