Dispatcher

Quality DispatcherWe are looking for a quality Dispatcher to join our growing team. An ideal Dispatcher is someone who likes multi-tasking, is a creative problem solver, communicates well in a team environment, and has excellent customer service skills in person and over the phone. This role is critical to the success of the company and the right candidate must be reliable.Tow Truck Operators keep our highways safe and are classified as First Responders. Come join the team and be an important part of your community!Essential Duties and Responsibilities include:Ensure exceptional customer serviceAnswer incoming calls from customersUsing dispatch software to dispatch trucks to customersDocumenting conversationsHelping drivers troubleshoot problemsAssessing the safety of roadside situationsDispatch software expert ensuring all call information, notes, pricing, and customer information is entered and correctEnsuring customers and drivers receive timely and accurate dispatch helpHelping drivers trouble shoot issuesAll other duties as assigned by SupervisorSupervisory ResponsibilitiesThere are no supervisory responsibilities for this role.Requirements1 Year experience in customer service preferred1 year experience with dispatching preferredExtremely organized and detailed orientedHigh school diploma or equivalentDispatch Software experience preferredMust reside near assigned areaPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is required to use hands to fingers, reach, climb stairs, walk, sit for long periods of time, talk and hear. The employee must occasionally lift and/or move up to 25 pounds.Offers of employment are contingent upon the results of successfully passing a background screening including a criminal background check, a review of motor vehicle records, social security screening, and a drug and alcohol test as required by law.