Dispatcher

CoolSys Dispatching PositionOverview With over 150 years of experience, headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.ResponsibilitiesAssign and dispatch technicians.Work with Service Managers to address open calls.Respond to inquiries.Create and distribute required reporting.Maintain proactive communication with customers regarding missed SLAs.Review all incomplete calls daily.Maintain entry and verify nightly "on call" crew.Work with Service Managers to ensure preventative maintenance is completed on schedule.QualificationsHigh school diploma/GEDAt least 2 years of dispatching experienceHVAC/R experience preferred, but not requiredStrong computer (Excel/Outlook) skills.Ability to handle multiple tasks concurrently.Stay calm under pressure.Able to actively listen and demonstrate empathy.Highly organized and strong attention to detail.Excellent verbal and written communication skills.Strong sense of urgency."Can do" attitude and demonstrated commitment to get the job done.Reliable and dependable.Friendly and helpful demeanor