DSCSA Specialist

Position Overview

TRC Talent Solutions client is seeking a detail-oriented DSCSA Exceptions Specialist to support a pharmaceutical distribution operation in Durham, NC. This position works closely with the Receiving team to investigate and resolve product and shipment discrepancies while ensuring accurate tracking of pharmaceutical products in accordance with Drug Supply Chain Security Act (DSCSA) requirements.

The ideal candidate has a strong warehouse or receiving background combined with excellent administrative, data-entry, and problem-solving skills. This role requires someone comfortable researching discrepancies, working within computer systems, communicating with vendors, and following issues through resolution.

Responsibilities
-Investigate and resolve incoming receiving exceptions, including data discrepancies, damaged products, overages, shortages, and product identification issues.
-Verify received pharmaceutical products against packing lists and supporting shipment documentation.
-Scan 2D product barcodes and enter lot numbers, serial numbers, and other required product information into the ERP system.
-Maintain accurate GLN and GTIN master data to support DSCSA compliance and pharmaceutical product traceability.
-Collect, organize, scan, and electronically store packing slips and receiving documentation.
-Identify incomplete or non-compliant manufacturer documentation and coordinate resolution.
-Research lot and serial number discrepancies, including issues associated with customer returns.
-Determine appropriate next steps for problem shipments, including whether products can be received or should be returned to the vendor.
-Track shipments and research product movement as needed to resolve receiving and inventory issues.
-Communicate with vendors, Receiving, and internal departments to investigate discrepancies and obtain missing or corrected information.
-Maintain and oversee quarantined products, ensuring proper handling and disposition according to established SOPs.
-Complete new vendor onboarding processes and maintain accurate vendor information.
-Follow established SOPs and assist with process updates and improvements as needed.
-Maintain accurate documentation and provide timely follow-up on outstanding receiving exceptions.

Qualifications
-2+ years of logistics, warehouse, receiving, or distribution experience required.
-Previous experience resolving receiving discrepancies, shortages, overages, damaged shipments, or vendor issues strongly preferred.
-Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
-Strong computer and data-entry skills with the ability to learn new ERP and warehouse systems.
-Strong analytical and problem-solving skills with the ability to research data and process discrepancies.
-Excellent attention to detail, organization, and documentation skills.
-Ability to communicate effectively with vendors and cross-functional internal teams.
-Strong sense of urgency with the ability to follow issues through resolution.
-Ability to follow established SOPs and identify opportunities for process improvement.
-Comfortable working both independently and collaboratively within a warehouse/operations environment.