Emergency Response Specialist

ABOUT THE ROLEEmergency Response Specialist, 24/7 Roadside Assistance CenterA large auto manufacturer is building a 24/7 emergency roadside assistanceteam. As an Emergency Response Specialist, you take charge of collisions,motorway breakdowns and security incidents from the first alert to resolution.You work live with drivers and passengers, police, fire and ambulance crews, andrecovery teams, using real-time vehicle data and camera feeds.WHAT YOU WILL DOOwn serious events end to end: collisions, injuries, motorway breakdowns and security incidentsMonitor and act on emergency alerts from connected vehicles in a live operations console; log and escalate every eventSpeak directly with vehicle occupants and first responders; call emergency or non-emergency services and dispatch roadside assistanceCoordinate rescues, towing and vehicle recovery; file police reports by phone or online, plus work ordersSupport follow-up and investigations after each eventComplete accurate incident records and support root cause and corrective action reviewsWHAT YOU BRINGStrong fits: 911 dispatchers, air traffic controllers, aviation dispatchers and former law enforcement officersSituational awareness within seconds across many inputs: a caller or police officer on the line, live video, maps and vehicle dataSound judgment: assesses the scene and chooses the right approach using every tool and procedure, not just a scriptVery high emotional intelligence and empathy while working under extreme pressure in serious, sometimes traumatic eventsCommand presence, strict protocol discipline and zero-defect adherence to safety and regulatory procedures.MINIMUM REQUIREMENTSLive in commuting distance to the Las Vegas, NV office1+ year of live experience in emergency dispatch, air traffic control, aviation dispatch, law enforcement or incident commandFluent English plus the official language of the countryAble to work rotating 24/7 shifts, including nights, weekends and public holidaysComfortable with multi-screen systems and fast data interpretationAble to pass an enhanced background check before start.We are an Equal Opportunity Employer