Endpoint Services Coordinator

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.“Beware of scams. S3 never asks for money during its onboarding process.”Job Title: Endpoint Services CoordinatorLocation: Lutz, FL 33549On Site WorkContract Length: 6+ MonthsSupport the Endpoint Engineering team by coordinating endpoint-related activities, communicating with IT teams and business users, maintaining technical documentation, and assisting with the administration and troubleshooting of Microsoft SCCM/MECM-managed endpoints. This is a coordination and operational support role, not an engineering position.Required QualificationsExperience supporting Microsoft SCCM/MECM environmentsWorking knowledge of SCCM client troubleshootingEndpoint support experienceStrong technical documentation experience (SOPs, work instructions, knowledge articles, process documentation)Excellent written and verbal communication skillsStrong organizational skills with exceptional attention to detailAbility to coordinate multiple tasks with technical teams and business stakeholdersStrong problem-solving and customer service skillsPreferred QualificationsExperience supporting enterprise Windows endpoint environmentsMicrosoft Intune experience or endpoint management knowledgeSoftware deployment coordination experienceApplication packaging knowledgeServiceNow experienceMicrosoft Office 365 experienceWindows administration experienceResponsibilitiesCoordinate endpoint management activities between Endpoint Engineers, IT teams, and business usersServe as the primary point of contact for endpoint-related requestsCreate and maintain technical documentation, SOPs, knowledge base articles, and process documentationTroubleshoot SCCM/MECM client issues and escalate complex problems when necessaryReview endpoint requests and gather technical requirementsTrack work items and ensure timely completionCoordinate software deployments and endpoint lifecycle activitiesSupport process improvement initiativesMaintain accurate operational documentationThe Endpoint Services Coordinator is responsible for managing the lifecycle of incoming client technical requests. The position requires independent, reasonable, decision-making to evaluate, prioritize, and route complex service and technical requests to Endpoint Engineers and IT, while maintaining comprehensive operational records for use in promoting optimal business operations.