Enterprise It Project Manager

Position Title: Enterprise IT Project Manager (Call Center & Infrastructure)

Location: Lansing, MI (Must reside within a 90-mile radius)

Work Arrangement: Hybrid (Onsite 2 days/week from Day 1)

Interview Process: 2-Round Process (Round 1 via MS Teams; Round 2 In-Person in Lansing, MI)

Seeking a Senior Project Manager to manage multiple complex enterprise IT initiatives with a primary focus on Call Center solution implementations and IT infrastructure maintenance. This role governs end-to-end project execution using PMI-aligned methodologies, ensuring projects deliver on time, within budget, and to scope.

• Enterprise Delivery: Lead multi-project IT portfolios, defining scope, duration, resources, costs, and risk mitigation strategies.

• Methodology Alignment: Apply SUITE PMM/SEM frameworks (or equivalent PMI/CMMI standards) to control project lifecycles.

• Portfolio Tracking & Reporting: Utilize PPM software (Clarity and Azure DevOps) for scheduling, issue tracking, and executive status reporting.

• Cross-Team Leadership: Coordinate work across IT managers and infrastructure technical teams with high independence and decision-making latitude.

• Leadership & Communication: 10+ years of proven leadership and clear written/verbal communication skills.

• Enterprise PM Experience: 5+ years managing enterprise-level IT infrastructure projects.

• PM Frameworks: 5+ years applying PMI-based methodologies (SUITE or equivalent).

• Tools: 5+ years using PPM tools such as Clarity or Microsoft Project.

• Agile Experience: 3+ years managing projects in Agile delivery environments.

• PMP Certification.

• ITIL Certification.

• Hands-on experience with Call Center / Telephony solutions and IT infrastructure processes