Executive Deskside Support Engineer

Job Description: Executive Deskside Support EngineerOnsite – No RemoteDes Moines, IARole: Executive Deskside Support Engineer – VIP SupportDomain: End User Computing (EUC) / Workplace ServicesPreferred Experience: 5–8+ yearsKey responsibilitiesProvide dedicated white-glove IT support to C-suite executives and VIP users.Troubleshoot Windows 10/11, laptops, desktops, Surface devices and peripherals.Support Microsoft 365: Outlook, Teams, OneDrive, SharePoint and Office applications.Handle iPhone, iPad and Android device support.Provide executive meeting and conference-room AV support.Troubleshoot VPN, Wi-Fi, LAN, MFA and Microsoft Entra ID.Manage tickets, incidents, escalations and end-to-end resolution.Support executive onboarding, offboarding and device provisioning.Maintain strict confidentiality and professional communication.6 must-have skills for screeningMust-have skillWhat to look for1. VIP / Executive SupportC-suite, senior leadership support2. Windows & Desktop SupportWindows 10/11, hardware, peripherals3. Microsoft 365Outlook, Teams, OneDrive, SharePoint4. Endpoint ManagementIntune, SCCM, Autopilot5. Network & Identity SupportVPN, Wi-Fi, MFA, Entra ID6. ITSM & TroubleshootingServiceNow, ticket ownership, incident managementImportant screening criteria:Prioritize candidates with actual executive/VIP support experience.Strong customer service and professional communication are essential.Conference-room and Teams meeting support is an advantage.5–8+ years of experience is preferred.Must be available to work onsite in Des Moines, Iowa.