Expert Service Center Technician

Expert Service Center TechnicianXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.The Expert Service Center Technician is responsible for performing service activities at service center locations in a safe and efficient manner. This role includes working with mechanical, electrical, and plumbing systems, performing preventative maintenance, troubleshooting equipment issues, assisting with shop and yard work, and ensuring a safe work environment. The position may occasionally interface with customers.Key ResponsibilitiesMaintain a safe working environment and cultureTake care of company property and equipmentDemonstrate accountability, innovation, and empowerment in all tasksFunction effectively as part of a team and work independently with minimal supervisionLead, coach, and mentor junior technicians as neededPerform preventative maintenance, inspections, and repairs on mechanical, electrical, and plumbing systemsAssist with general shop and yard tasks as requiredCommunicate clearly and professionally with coworkers and customersTravel to customer or job sites as needed (up to 20%)Education & CertificationsRequired:High school diploma or equivalentCapable of obtaining a CDL (Class A or B) with applicable endorsements preferred, not requiredPreferred:Technical or trade school backgroundTechnical certifications, industry-specific licenses, or military technical experienceExperience37 years of technical experience in mechanical, electrical, or plumbing workExperience with customer serviceExperience working independently without direct supervisionSkills & CompetenciesStrong mechanical, electrical, or plumbing skillsetAbility to troubleshoot and resolve technical problemsCritical thinking and problem-solving skillsAbility to synthesize technical information and communicate it clearlyMicrosoft Office proficiencyStrong safety awareness and adherence to proceduresHigh-Impact BehaviorsContinuous Professional Development: Seek opportunities for self-improvement and stay updated on industry trendsCollaboration & Teamwork: Work well with others, contribute to team goals, and value diverse perspectivesResults-Driven Performance: Focus on achieving objectives efficiently and effectivelyDriving & Travel RequirementsAbility to complete driver-related forms and background checksClean driving recordDOT Medical Card if applicableTravel up to 20%, including occasional overnight staysWork EnvironmentOutdoor work is requiredShop and yard work includedPhysical activity may include lifting, standing, and moving equipmentWho We Are Looking For: Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.The estimated salary range for this position is $35-37 an hour. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.