Field Engineer

Broadpeak enables streaming platforms and broadband service providers to stream at scale and monetize without limits. More than 200 companies trust Broadpeak to bring the most loved live sports, news, and entertainment content to over 250 million people across 50 countries. Broadpeak pioneers the highest performance video delivery and advertising technologies to increase quality of experience, improve subscriber loyalty, and grow new revenues.We are international: Our headquarter is in Rennes (France), but we have branches in Denver, Singapore and Ottawa and colleagues across 23 countries.We have core values that we leverage as a competitive advantage: We innovate, We perform, We care, We are transparent, We are easy to work with !We are multicultural : a team of 300 men and women engineers from diverse backgrounds who like to share ideas, take technical challenges but also share good time together to celebrate success!We innovate : The fast-growing global company focuses on delivering innovative solutions for its customers, adapting to a rapidly changing industry. To do so, the company relies on a team of highly skilled professionals, working in an agile environment.The Field Engineer serves as a technical expert supporting customer deployments, integrations, troubleshooting, and operational excellence. Working closely with customers, partners,Sales, Product Management, R&D, and Technical Support teams.This role combines strong technical expertise, customer engagement, and project execution capabilities.Main missions:Customer Relationship ManagementMaintain the trusted relationships with our customer technical teams and stakeholders in the Denver, CO area.Act as a technical advisor and advocate for customer success.Facilitate technical workshops, training sessions, demos and knowledge transfer activities.Support customer satisfaction and long-term adoption of Broadpeak solutions.Customer Deployment & IntegrationTransfer successful PoCs projects to the Broadpeak operations team for installation, configuration, and integration within customer production environments.Facilitate communication between Broadpeak and the customers’ engineering and operations teams to ensure successful implementation.Support end-to-end deployment activities, including architecture reviews, system validation, and acceptance testing.Technical Support & TroubleshootingEscalate and coordinate issue resolution with Broadpeak R&D and Product teams when required.Diagnose and resolve complex technical issues related to video delivery, CDN, OTT, and streaming ecosystems.Provide on-site and remote troubleshooting support during critical deployment and operational phases.Analyze logs, performance metrics, network traces, and system configurations to identify root causes.Continuous ImprovementImplement Proof of Concepts (PoCs), trials, and new products introduction projects with the support of the Broadpeak R&D teams.Assess customer environments and recommend best practices for performance, scalability, reliability, and security.Produce technical reports, and post-project reviews.Maintain accurate project records and support documentation.Share field feedback with Product Management and Engineering teams.Bachelor's degree in Computer Science, Telecommunications, Network Engineering, Information Technology, or related field Equivalent professional experience will also be considered.3+ years of experience in a Field Engineer, Solutions Engineer, Professional Services Engineer, Network Engineer, or similar customer-facing technical role.Experience deploying and supporting complex software solutions in production environments.Experience working directly with telecom operators, broadcasters, streaming platforms, CDN providers, or media companies is highly desirable.Technical SkillsHands-on experience deploying and managing workloads with Kubernetes (deployments, services, ingress, RBAC, troubleshooting pods/logs) and packaging/release management with Helm.Solid working knowledge of Linux systems administration: comfortable with shell scripting, package/service management (systemd), file permissions, process/resource monitoring, and troubleshooting via CLI.Understanding of IP networking fundamentals (TCP/IP, DNS, HTTP, HTTPS, routing, switching).Knowledge of video streaming technologies including:OTT deliveryCDN architecturesAdaptive Bitrate Streaming (ABR)HLS and MPEG-DASHAd insertions workflowsVideo packaging and delivery workflowsUnderstanding of cloud environments (AWS, Azure, GCP) is a plus.Ability to analyze logs, packet captures, and system performance data.Soft SkillsExcellent communication and presentation skills.Strong customer-oriented mindset.Ability to manage multiple priorities and work independently.Strong analytical and problem-solving capabilities.Comfortable working in a fast-paced international environment.Working ConditionsPosition available in our Denver office.Attend customer site 2 to 3 days per week.BenefitsMedical, Dental, and Vision insurance available 1st day of employmentGenerous Paid Time Off401(k) with company matchDependent Care Flexible Spending AccountEmployer Paid Basic Life InsuranceVoluntary Life Insurance (Employee/Spouse/Child)Short-Term and Long-Term DisabilityYou will be definitely the right candidate if:You want to evolve in a friendly and supportive environment where autonomy and initiatives are encouraged.You have a collaborative and helpful mindset with a focus on always working as a team (easy to work with is one of our essential value !).You have a high sense of customer care.The Broadpeak +A simple recruitment processOnce your application has been selected, you'll be contacted by phone for a first interview.If you are selected to carry on, you'll have technical tests as well as technical interview with Manager and team member.If you succeed, you'll have two additional HR interviews.A warm onboarding and a tailor made integration plan You will receive the information prior to your Day 1.You ‘ll be accompanied into our technical solutions discovering trough a personalized training plan.You’ll be followed all along by HR and your manager with dedicated meetings.We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.