Field Service Manager

Job SummaryThe Field Service Manager provides overall leadership and direction for the Field Service Department, overseeing three Assistant Managers responsible for North American Field Service, International Field Service, and a newer specialty product line's field service. This role ensures field service operations are effectively coordinated, customer commitments are met, technicians are properly supported, and departmental priorities are executed. The position is highly reactive and fast-paced, with priorities shifting quickly based on customer needs and technician demands, and requires strong cross-functional coordination with technical support, engineering, parts, and scheduling teams.Requirements5+ years of experience in field service, technical service, service operations, or a related environmentPrevious people-management experience in a service environment, ideally leading field service teamsAbility to manage a sizable technician population in a high-urgency, reactive service organizationStrong leadership, communication, organizational, and problem-solving skillsExcellent listening skills and the ability to interpret leadership expectations and translate them clearly to technicians and customersConfidence handling escalations, supporting managers, and repairing customer relationships when neededAbility to manage multiple shifting priorities and effectively lead teams through other managersStrong cross-functional collaboration skillsComfort operating in a direct, high-accountability environmentPreferred RequirementsBackground in fabrication machinery, machine tool, or industrial equipment service is strongly preferred; adjacent high-urgency equipment service environments may also be consideredCurrently in a very similar role, ideally managing a comparable-sized technician populationSome technical understanding of complex industrial equipmentBachelor's degree in Business, Engineering, Operations, or a related field preferred; equivalent experience will be strongly considered in lieu of a degreeExperience with technician scheduling, training, and service operationsCompensation & BenefitsBase salary: $120,000–$130,000, commensurate with experienceQuarterly bonus potential of approximately 5% of base salary, tied to quarterly goals and performanceTotal compensation between $150,000 - $160,000 per yearLocationKankakee, Illinois. This is an on-site position; remote work is not available.