Field Support Technician

Field Support Technician [3 month Contract-to-Hire]Location: Milwaukee, WisconsinExperience: 1–3 years of IT experience and 5+ years of customer service experienceJob DescriptionKey ResponsibilitiesProvide audiovisual (AV) and technical support during training sessions.Troubleshoot Windows, Microsoft Office 365, and other IT-related issues.Work with desktop support teams to resolve technical problems.Manage and update IT support tickets.Assist with hardware imaging, deployment, and nationwide distribution.Deliver proactive, professional customer service to end users.Required Qualifications1–3 years of IT experience.5+ years of customer service experience.High school diploma and relevant technical experience.Familiarity with Windows 11, Office 365, Intune, Azure, Active Directory, and imaging processes.Strong communication, troubleshooting, and customer service skills.Ability to work collaboratively as part of a team.Preferred: Relevant IT certifications and a willingness to learn new technologies.