Field Support Technician

JD for Field Engineer4+ Years of experienceMaintain DC InventoryUpdate Firmware, BIOS and drivers etc.Vendor co-ordination for hardware issuesShare Logs with Vendor for hardware issueParts received and returnServer Mounting / MovementRack MovementNetwork ConnectivityCoordination with Teams (Network, VM, Storage, Backup & Unix)Coordinate with Logistics TeamDC cleanupLabeling on Racks and DevicesATS and PDU Installation / ConfigurationRespond to customer queries and handle escalationProvide H&F Support at Data Center to remote teamProvide H&F Support at MDF to remote teamProvide H&F Support at IDF to remote teamProvide escort to vendors for activities under HCL Support at DC, MDF, IDFData Center ManagementMDF / IDF ManagementDC Walkthrough as per CommonSpirit guidelinesDC/MDF/IDF UPS Management and SupportER2 Pickup scheduling and coordinationDevice rack/stack/un-rackData Center access log managementSpare h/w inventory managementDC/MDF/IDF HVAC Management and CoordinationDC/MDF/IDF Power Management and CoordinationSite visit to address/validate ISP; Fiber Cut and Power issuesH/w replacementsInvolvement during Monthly/Weekly Generator TestingProvide H&F Support for all required INC, SCTASK and CHGH&F support, manage, handle and troubleshoot major data centers equipment’s including short and long-distance hospitals and clinics.Installing, configuring and maintaining latest Windows and Unix serversManaging and Troubleshooting VMware 5.0, 6.5, 6.7, 7.0Working with OEM hardware (DELL/Client/IBM), & remote connectivity toolsInstallation (vSphere 7.x), configuration (vCenter, ESX 7.x, SRM) and managing VMWare environmentVMware ESXi Builds, Troubleshooting, Patching, Support Uplifts and MigrationConfigure and deploying new Dell, Client, and Cisco UCS Blades-Blade / Rack Server Firmware, patching and driver update etcTroubleshoot Storage Components like Internal storage, Attached storages, SAN Switches, HBA, LUN & Mapping, RAID groups, Volume Groups etcTroubleshooting technical issues related and handling escalationsTroubleshoot hardware issues on Storage Environment and coordinate with multiple teamsAnalysis, optimization, design, installation, configuration, maintenance, troubleshootingProvide H&F Support for backup devices, rack-stack and troubleshooting H/w issuesH&F support, manage, handle and troubleshoot major data centers equipment’s including short and long-distance hospitals and clinics.Install, configure and support network equipment including large routers, large switches, medium switches and small switches to maximize network efficiency and security and, update to the latest firmware releases.Planning, communicating and executing any changes in the network environment by following the CommonSpirit change management processManaging and supporting UPS, PDUs which is Connected with Network Gears and Replacing Faulty BatteriesWorking on pre-approved projects (PPH)HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.