Freight Brokerage Operations Manager

Freight Brokerage Operations ManagerHybrid in Chicago, IL AreaOur client is seeking an experienced transportation leader to strengthen and modernize a growing domestic freight brokerage operation. This is a highly visible opportunity to lead day-to-day execution while improving the systems, processes, carrier relationships, and performance standards behind a high-service logistics organization. The Freight Brokerage Operations Manager will have meaningful influence over team development, technology adoption, customer experience, and continuous improvement across FTL, LTL, and cross-border transportation.This Role Offers:Competitive compensation and a comprehensive benefits package.Opportunity to lead and develop an established transportation operations team.High-impact role with visibility across commercial, compliance, and operational stakeholders.Ability to influence TMS utilization, process automation, reporting, and transportation technology initiatives.Broad exposure to domestic and cross-border freight, carrier management, customer service, and operational improvement.Focus:Lead daily domestic brokerage activity, including pricing, load execution, shipment visibility, exception management, and service follow-through.Coach and develop transportation team members while establishing clear expectations for accountability, performance, and customer service.Drive consistent TMS utilization and accurate operational data while identifying opportunities to automate and streamline transportation workflows.Support carrier sourcing, qualification, pricing, capacity planning, safety review, and ongoing partner performance.Partner with commercial, compliance, and branch stakeholders to resolve transportation challenges and deliver responsive customer solutions.Apply DOT and FMCSA requirements across brokerage practices, carrier oversight, documentation, and transportation safety processes.Use KPIs and performance trends to identify opportunities to improve routing, cost, service quality, and operational efficiency.Serve as an escalation point for service disruptions, customer concerns, carrier issues, and other time-sensitive transportation challenges.Skill Set:At least 7 years of experience in domestic freight brokerage, trucking, transportation, or a closely related logistics environment.At least 3 years of experience leading, supervising, or directly developing transportation professionals.Hands-on knowledge of FTL, LTL, and cross-border freight movements.Strong working knowledge of DOT and FMCSA regulations.Experience working with TMS platforms and other transportation technologies.Proven ability to motivate teams, establish accountability, and maintain a strong customer service culture.Strong communication and analytical problem-solving skills, with the ability to perform effectively in a fast-paced transportation environment.Data-driven leadership approach with experience using KPIs and performance metrics. Canada and Mexico freight, carrier qualification, procurement, workflow design, or SOP experience is a plus.About Blue Signal:Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS