Front Desk Manager

We are a hospitality group operating a growing portfolio of limited services boutique hotels. Based in Miami, we are expanding and seeking passionate hospitality professionals to join our team.Position OverviewWe are looking for a full time Front Desk Manager for our Hotel on Biscayne Blvd Miami, who is genuinely dedicated to enhancing the guest experience from check-in to check-out. The ultimate goal: ensure every guest leaves delighted and ready to leave a top review.Key ResponsibilitiesDeliver exceptional customer service before, during, and after each stay.Communicate promptly and professionally with guests via Airbnb, Booking.com, phone, and in person.Respond to all guest inquiries and messages within 5 minutes.Meet and greet guests upon arrival, ensuring smooth check-in and checkout experiences.Coordinate daily operations with housekeeping and maintenance teams to resolve issues swiftly.Manage guest reviews and feedback to maintain top-tier online ratings.Ensure property presentation and guest satisfaction align with company standards.QualificationsProficient in English; Spanish fluency is a strong plus.Prior experience with Airbnb, Booking.com, or similar hospitality platforms preferred.Highly organized, detail-oriented, and able to multitask in a fast-paced environment.A genuine passion for guest satisfaction and service excellence.Compensation$50,000 – $60,000 annuallyCompensation includes a performance-based component tied to guest satisfaction.Friendly schedule 9am to 4pmJoin us and be part of a growing hospitality team redefining the boutique hotel experience in Miami.