Fuelman Merchant Services Representative

Merchant Services RepresentativeCopay is currently looking to hire a Merchant Services Representative within our Fuelman division. This position falls under our North American Fuel line of business and is located in Atlanta, GA. In this role, you will be the primary contact for both new and existing merchants. You will interact with merchants through phone, email, and fax, addressing their inquiries and providing solutions. Your role involves researching transactions, processing payments, managing voice authorizations, negotiating terms, and performing other essential tasks to ensure smooth operations and exceptional service. You will report directly to Sr. Manager, Merchant Services and regularly collaborate with other teams and departments.As a Merchant Services Representative you will be expected to work in a hybrid environment. Copay will set you up for success by providing:Assigned workspace in Atlanta, GACompany-issued equipmentFormal, hands-on trainingThe responsibilities of the role will include:Handling inbound and outbound calls (80+ daily) in a professional mannerUtilizing multiple Copay applications to assist merchants efficiently and promptlyDemonstrating effective oral and written communication skills with merchants, colleagues, and managementCross-selling additional products and services to merchantsTransferring calls to the appropriate departments or staff members as neededProviding merchants with accurate and timely account information in a fast-paced environmentNegotiating settlement terms with merchantsCollaborating with team members and displaying strong interpersonal skillsMulti-tasking by listening, inputting data, probing for information, providing solutions, and navigating various screens while applying customer satisfaction techniquesQualifications & Skills:Experience: 3+ years in a high call volume environment.Skills: Strong analytical abilities and general math skills.Communication: Effective and comfortable verbal communication skills for interacting with merchants over the phone.Technical Proficiency: Proficient in Microsoft Word and Excel.Industry Knowledge: Experience in the fuel and credit card industry.Personal Attributes: Highly organized, detail-oriented, self-motivated, and able to work independently.Benefits & Perks:Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesEqual Opportunity/Affirmative Action EmployerCopay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency