Fulfillment Manager

Company: Quantum Graphics, Inc.

Schedule: Full-time, 7:00 a.m. – 4:00 p.m. [Monday – Friday], with occasional weekend work as needed

The Fulfillment Assistant Manager supports the Department Manager in running the Fulfillment Floor. This is a working manager role: you will lead the team while also doing hands-on fulfillment work.

You will be the go-to person for keeping daily order fulfillment running smoothly, and you will plan ahead to prevent downtime. The ideal candidate is proactive, detail-oriented and organized, thrives in a fast-paced environment, and adapts easily to changing tasks.

• Department support: Work closely with the Department Manager and cover the Manager's responsibilities during their time off.
• Team leadership: Train, mentor, coach and motivate the team. Give timely feedback and correction, reinforce best practices, and conduct regular check-ins and annual reviews.
• Order management: Oversee daily order processing, rush orders and assembly manifests.
• Inventory management: Conduct audits, monitor disposals and production pulls, and investigate inventory discrepancies.
• Problem-solving: Shift between tasks as priorities change and treat challenges as opportunities to improve processes.
• Issue resolution: Investigate discrepancies and issues with internal staff and follow them through to resolution.
• Safety and housekeeping: Keep the warehouse clean and organized, and ensure the team follows company safety policies.

Required

• High school diploma or GED/equivalent
• Strong computer skills, including Microsoft Office
• Excellent interpersonal and communication skills
• Excellent organizational, analytical and problem-solving skills
• Ability to work independently and as part of a team
• Reliable, flexible and committed to supporting the team

Preferred

• 2–5 years of assistant manager and inventory management experience
• Experience with VeraCore
• Bilingual in English and Spanish

This position uses the following equipment. Training is provided.

• Box cutter
• Ladder
• Manual pallet jack
• Electric pallet jack
• Wave/order picker
• Forklift (not required)

The requirements below are essential to the role. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform them.

• Stand about 50%, walk about 35% and sit about 15% of the workday
• Lift and carry up to 50 lbs., with or without reasonable accommodation
• Work a full shift of 7:00 a.m. – 4:00 p.m. [including a 1-hour unpaid meal break]
• Work weekends when needed
• Wear closed-toe shoes in the warehouse

Health and wellness

• Health insurance
• Dental insurance
• Vision insurance (company-paid)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)

Income protection

• Life insurance (company-paid)
• Long-term disability insurance (company-paid)
• Short-term disability insurance

Retirement

• 401(k) with company match

Time off

• Paid time off
• Paid holidays

Other compensation

• Employee referral program
• Overtime pay    

This position may have access to electronic files or printed materials that customers consider confidential.

The role communicates regularly with employees and supervisors across Quantum Graphics.

Quantum Graphics, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants in accordance with applicable federal, state and local laws.

We do not discriminate against or harass any employee or applicant because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We take affirmative steps to keep all employment practices free of discrimination.

If you need a reasonable accommodation during the application or hiring process, contact HR