Fully Remote Customer Service Agent

Fully Remote Customer Service AgentAt Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day.We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs.This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive.TrainingFirst two weeks (structured onboarding to set you up for success)Training Schedule: 9:00 AM 4:30 PM ESTWhat You'll Be DoingYou'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.Responsibilities include:Answering inbound calls and delivering a positive, solution-focused customer experienceAssisting with basic technical troubleshooting and creating support tickets when neededScheduling appointments at designated service locationsAccurately documenting all customer interactions, including inquiries, concerns, and resolutionsConducting follow-up calls to ensure issues are resolved and customers stay informedProviding consistent, high-quality service in a structured, supportive environmentWhat We're Looking ForWe want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team.Required qualifications:High school diploma or GED required (additional education preferred)Prior remote customer service experience, especially in call-based environmentsStrong verbal communication skills and ability to quickly build rapportAbility to troubleshoot basic technical issues independentlyComfort working remotely with minimal supervisionAbility to read and follow directions completelyAbility to complete an extensive credentialing and background check processIn Depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word)Must be able to read, understand and speak English fluentlyPreferred:Bilingual (English/Spanish) candidates are strongly encouraged to applyTechnical & Work Environment RequirementsTo set you up for success at home:Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)Private, distraction-free workspaceAbility to navigate computer systems efficientlyScheduleRegular schedule: Between 8:00 AM 8:00 PM, MondayFridayYou will be provided a full-time schedule, 8-hour workday within the available windowConsistent attendance and reliability are essential for success in this roleSchedules are structured to support both business needs and work-life balanceWhy Join DVS?Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).But beyond the credentials, here's what makes DVS different:A fully remote role-work where you're most comfortable and productiveA supportive, team-driven environment where people actually help each other succeedMeaningful work that supports Veterans, military families, and communities nationwideA culture that values reliability, respect, and growthReal opportunities for career advancementA workplace where your work has purpose-not just tasksAt DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together.Ready to Join Us?If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you.Apply today and build a career with purpose at DVS.A pre-employment drug screening and criminal background check are required prior to employment.