General Manager

The General Manager is responsible for leading the overall operation of the lounge, with a focus on hospitality, bar experience and guest engagement. The goal is to deliver great guest experience while building a strong team, and driving business results across bar, retail, and events.

· Drives overall sales, KPIs, and profitability for the location across bar, retail and events

· Leads the day-to-day operations of the lounge as an on the floor, hands on leader, ensuring a high level of service and a strong guest experience

· Ensures compliance with all state and local regulations. Maintains a comfortable, responsible and safe environment.

· Sets and maintains a hospitality-first culture, where team members are engaged, knowledgeable, and focused on delivering great service.

· Analyzes and measures retail business trends. Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.

· Full P&L responsibility. Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the budget objectives set.

· Oversees bar and lounge operations, including service flow, beverage quality, and overall atmosphere.

· Recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives.

· Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conduct formal performance reviews consulting with HR.

· Acts as a brand ambassador in the Nashville Market, building relationships and driving local awareness

· Maintains the overall look and feel of the lounge to ensure it reflects a premium experience.

· Demonstrates an energetic, persistent and professional demeanor always.

· Other duties as assigned by the Market Manager.

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• Strong hospitality mindset with a focus on guest experience and service quality
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• A track record of motivating and inspiring a team of individuals to meet challenges
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• Demonstrated flexibility and emotional intelligence to confront frequently changing business conditions with energy and accountability.
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• Solid business acumen, with experience managing P&L in hospitality or retail
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• Strong analytical and problem-solving Uses data to make informed decisions with pace.
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• Understands the big picture and demonstrates good judgement to best serve the
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• Excels in time management and Ability to manage competing priorities and thrive in a fast-paced environment.
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• Natural communicator with a strong executive presence. Known to build relationships both inside and outside the organization.
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• Three plus years of retail or hospitality management
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• Bachelor’s Degree
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• Experience managing bar operations/ and or multi revenue streams (bar+retail) is a plus
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• Ability to work a flexible schedule (night, weekends, holidays)
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• Previous experience with successful coaching and developing others is
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• Exceptional interpersonal skills
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• Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook)
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• Hands on team player with a strong work-ethic
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Ability to travel, as required (less than 10%)

Work Environment/Conditions: While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 25 pounds.

Full-Time Employees

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• Paid Time Off: PTO and floating holidays to support work-life balance.
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• Health & Wellness Benefits: Medical, dental, vision, and pet insurance coverage, effective the first of the month following the date of hire.
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• 401(k) Retirement Plan: Eligibility to participate after 90 days of employment, with a company match of up to 6%.
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• Company-Paid Insurance: Automatic enrollment in short-term disability (STD), long-term disability (LTD), and life insurance.
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• Career Development: Opportunities for career advancement, ongoing training, and professional growth.
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• Employee Discounts: Exclusive discounts on cigar purchases.
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