General Manager

General Manager Sophie's Cuban CuisineReports to: Director of Operations / Chief Operating OfficerAbout the RoleAt Sophie’s Cuban Cuisine, we’re built on culture, tradition, and hospitality. For nearly 30 years, our family-founded, woman-led brand has delivered authentic Cuban flavors with warmth, consistency, and pride.As a General Manager, you are the leader of your restaurant, responsible for driving daily operations, building a strong team culture, and delivering exceptional guest experiences. You lead from the front, set the tone on the floor, and balance hands-on execution with strategic thinking.This role is for someone who takes ownership, leads with hospitality, and is passionate about developing people and growing a business.Compensation & PerksSalary: $65,000 – $70,000 A meal on us, with every shiftOpportunity to grow within a company that promotes from withinClear growth path to roles such as District Manager and Director of OperationsKey ResponsibilitiesTeam Leadership and Development • Recruit, hire, and develop team members aligned with Sophie’s cultureCreate and manage schedules based on sales and labor targetsProvide real-time coaching and performance feedbackBuild a strong team environment rooted in accountability and respectTrain staff on SOPs, food safety, and menu knowledgeGuest Experience & HospitalityLead a guest-first culture rooted in warmth and attentivenessResolve guest concerns with professionalism and careEnsure consistency across all channels: in-store, takeout, delivery, and cateringTrain team members on upselling and guest engagementFinancial PerformanceOwn and manage store P&LMonitor labor, food cost, and operational expensesManage inventory, ordering, and vendor relationshipsMaintain proper cash handling and reporting proceduresOperations ExcellenceEnsure all opening, mid-shift, and closing procedures are followedMaintain DOH compliance, cleanliness, and food safety standardsOversee order accuracy, food quality, and speed of serviceEnsure all digital platforms (Toast, Uber Eats, DoorDash, Lunchbox) are optimized and activeLeadership & CommunicationLead from the floor during peak hoursConduct daily huddles and ongoing team communicationDevelop assistant managers and future leadersMake informed decisions balancing guest experience and operationsBrand Growth & CommunityRepresent Sophie’s Cuban within the local communityMonitor and respond to guest reviewsSupport local marketing and promotional initiativesQualifications5+ years of experience as a GM or Assistant GM in a high-volume restaurantStrong leadership, communication, and hospitality mindsetSolid understanding of restaurant financials (P&L, labor, COGS)Fluent in English (Spanish strongly preferred)Experience with POS systems (Toast preferred)ServSafe certified (or willing to obtain within 30 days)Ability to lead in a fast-paced, high-volume environmentAvailabilityMust have open availability, including nights, weekends, and some holidaysWork EnvironmentThis is a hands-on leadership role. You will spend the majority of your time on the floor leading your team, supporting service, and ensuring operations run smoothly. This role requires long periods on your feet and the ability to perform in a fast-paced environment.Why Sophie’s Cuban?At Sophie’s, we treat our team like family. We believe in promoting from within, investing in our people, and building careers—not just jobs.If you’re passionate about great food, strong teams, and authentic hospitality, this is your opportunity to grow with a brand that values culture, consistency, and community. Apply today and lead one of New York’s favorite Cuban concepts.