Head of GTM Enablement

Head of GTM Enablement About the Company Innovative AI-based contact center software solution IndustryComputer Software TypePrivately Held, VC-backed Founded2017 Employees201-500 Funding$76-$100 million Categories Artificial IntelligenceCall CenterMachine LearningNatural Language ProcessingSaaSSoftwareSpeech RecognitionInformation Technology & ServicesTechnology Specialties voiceaimachine learningenterprisebig dataanalyticssales analyticscustomer service analyticsand artificial intelligenceartificial intelligenceconversation intelligencecontact center quality assurancecall center quality assurancespeech analyticsand agent performance & coachingai agentsagentic aigenerative aicustomer service automationomnichannel customer experienceenterprise security and compliancecontact center aicx platformand interaction intelligence About the Role The Company is seeking a Head of GTM Enablement to build and lead practical, scalable learning programs for customer-facing teams. Responsibilities include developing market, customer-profile, positioning, product, technical, sales methodology, pricing, and coaching programs; establishing onboarding, role-based certifications, and manager coaching; and creating enablement operations, content governance, and release processes. The role will use field feedback and conversation data to improve training, support adoption, and strengthen sales execution. Success will be measured through business outcomes such as win rates, ramp time, technical conversion, forecast accuracy, and employees’ ability to apply new skills. Candidates should have at least eight years of experience in sales enablement, sales leadership, sales engineering, or solutions consulting in B2B SaaS, including enterprise, multi-stakeholder deals, and at least five years of applied instructional design experience. A record of improving field performance, strong facilitation and executive communication skills, and the ability to explain AI concepts and related technical considerations to buyers are required. Experience building programs for multiple roles, using enablement tools and Salesforce, and creating workflows and automation is also important. Formal education or certification in instructional design or adult learning is a plus; no specific degree is required. Hiring Manager TitleChief Revenue Officer Functions Sales/Revenue