Head of Operations

About RelianceReliance Financial is a privately held originator of small-business financing products, providing up to $15,000,000 to closely held companies, venture-backed startups, public corporations, and private equity portfolio companies. We’re fast growing, with 2026 on pace to be a record year, and we run the technology, compliance, reporting, servicing, and operational infrastructure behind our growing services business, building out the team that runs it.The RoleThe Head of Operations runs the day to day operating function for the services business: the procedures, the workflows, the files, and the team that executes on all of it. This is a hands-on leadership role. The person in it builds the process, writes the procedure, and manages the team that follows it, rather than overseeing from a distance.What You’ll OwnOnboarding & ProceduresOwn the end to end onboarding procedure: define it, document it, keep it current, and make sure the team runs it the same way every timeBuild and maintain the process and procedure documentation the operations function runs onIdentify where a workflow is slow, inconsistent, or error prone, and redesign itDay to Day Operations ManagementOwn file and document management across the operations function: organization, accuracy, completeness, and accessibilityManage the operational workflows the team executes daily, and streamline them as volume growsBuild and enforce quality control and checkpoints so work gets done right the first timeTeam LeadershipHire, manage, and when necessary let go of staff across the operations departmentDefine what good looks like and manage the team through KPIs to achieve itTrain and onboard new operations staff on procedures and systemsProcess & ToolingUse AI assisted tools as a core part of how the team works, and identify where they can replace manual, repetitive workPartner with technology and systems teams to flag where an off the shelf tool or automation could replace a manual processWhat We’re Looking ForRequired8 to 12 years of operations experience, ideally at a large asset manager, bank, or financial services company, with real exposure to running operations at scaleDirect people management experience, including hiring and performance management decisionsA track record of building, documenting, and improving operational workflows and proceduresWorking experience with AI assisted tools (for example, AI assisted document review, workflow automation, or reporting) as part of day to day operationsStrong attention to detail and comfort owning file and document accuracy at volumePreferredExposure to specialty finance, MCA, or revenue based financingExperience with quality control or audit processes in an operations settingLocation:The candidate will work out of Reliance's Manhattan (Midtown) or Toms River New Jersey office five (5) days a week.Compensation Range:Target compensation of $150,000 - $200,000 per annum.