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Help Desk Support

  • Help Desk Support job type Posted on: Nov 11, 2026
  • Help Desk Support experience level VGroup Inc
  • Help Desk Support employment type Columbia, South Carolina
  • Help Desk Support employment type Onsite
  • Help Desk Support salary Full-time
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Job Title :

Help Desk Support

Job Type :

Full-Time

Job Location :

Columbia South Carolina United States

Remote :

No

Jobcon Logo Job Description :

For more details, please connect with Soumya Nayak at
Responsibilities:
Serve as a first point of contact for help desk requests and rotating call queue coverage.
Troubleshoot network, endpoint, and user access issues.
Perform password resets and assist users with common technical problems.
Support staff in education, medical, and facility operations.
Record, track, and resolve requests using a ticketing system.
Work with the Help Desk Manager to capture existing processes and operational knowledge.
Create and maintain clear SOPs, workflows, and support documentation.
Help cross-train staff and improve consistency in help desk operations.
Identify opportunities to automate routine tasks and improve support functionality.
Assist with endpoint management as needed.
Required Skills
  • 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
  • 10+ years of IT troubleshooting, help desk, and/or technical support experience.
  • Experience with network-to-endpoint issues.
  • Bachelor's degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate's Degree)
Preferred Skills
  • Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
  • Experience developing AI-enabled workflows or other automation.
  • Endpoint management experience.
  • Microsoft Intune experience.
  • Microsoft MD-102 certification. (Microsoft 365 Certified: Endpoint Administrator Associate)
V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.
If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.

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Jobcon Logo Position Details

Posted:

Nov 11, 2026

Reference Number:

28388-21485

Employment:

Full-time

City:

Columbia

Job Origin:

CIEPAL_ORGANIC_FEED

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For more details, please connect with Soumya Nayak at
Responsibilities:
Serve as a first point of contact for help desk requests and rotating call queue coverage.
Troubleshoot network, endpoint, and user access issues.
Perform password resets and assist users with common technical problems.
Support staff in education, medical, and facility operations.
Record, track, and resolve requests using a ticketing system.
Work with the Help Desk Manager to capture existing processes and operational knowledge.
Create and maintain clear SOPs, workflows, and support documentation.
Help cross-train staff and improve consistency in help desk operations.
Identify opportunities to automate routine tasks and improve support functionality.
Assist with endpoint management as needed.
Required Skills
  • 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
  • 10+ years of IT troubleshooting, help desk, and/or technical support experience.
  • Experience with network-to-endpoint issues.
  • Bachelor's degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate's Degree)
Preferred Skills
  • Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
  • Experience developing AI-enabled workflows or other automation.
  • Endpoint management experience.
  • Microsoft Intune experience.
  • Microsoft MD-102 certification. (Microsoft 365 Certified: Endpoint Administrator Associate)
V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.
If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.

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