Help Desk Technician

Help Desk Technician opening with our client. CONTRACT ROLE. ONSITE.Great entry level opportunity to work in the help desk field within a primary/secondary educational environment assisting students, teachers and administrative staff with technical and computer issues.Overview of DutiesProvide hardware and software support for all technologiesAddress help desk tickets efficiently and in a timely mannerPerform remote troubleshooting through diagnostic techniques and pertinent questionsRecord events and problems and their resolution in logsInstall updates and configuration modifications to both PC’s and Mac’sProvide support for Android and iOS mobile devicesQualificationsAssociate or Bachelor's Degree in Information Technology OR 5 years of experience in IT support, customer service and personal management and OR any equivalent combination of education and experience.Knowledge of computer systems (PCs, laptops, Chromebooks), networks, printers and peripheralsActive directory experienceMobile device experienceGood troubleshooting skillsAbility to respond service issues after hours as neededExcellent communication skillsCustomer-oriented and cool-temperedValid Driver's license; Must have or be able to obtain child abuse and federal and state criminal record clearancesHelp Desk Technician - 26-00821