Host

Host/HostessClub Location: McDowell Mountain Golf Club - Scottsdale, AZArcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.Position SummaryThe Host/Hostess is responsible for creating a warm, welcoming first impression for members and guests. This role manages reservations, seating flow, and guest communication to ensure an organized and elevated dining experience.Key ResponsibilitiesGreet members and guests promptly with a friendly, professional demeanorManage reservations and seating using reservation systemsMaintain accurate wait times and communicate delays clearlyEscort guests to tables and present menus when appropriateCoordinate table rotation and seating flow with servers and managementAnswer phone calls, assist with inquiries, and take reservationsMaintain cleanliness and organization of the host stand and entry areaAssist with special events, large parties, and member functionsHandle guest concerns with professionalism and escalate when necessaryQualificationsPrevious hospitality or customer service experience preferredStrong communication and interpersonal skillsAbility to stay organized and composed in a fast-paced environmentProfessional appearance and positive attitudeBasic knowledge of reservation systems (or willingness to learn)Availability to work evenings, weekends, and holidays as neededPhysical RequirementsAbility to stand and walk for extended periodsAbility to lift up to 15 lbs (menus, small supplies)Work EnvironmentFast-paced hospitality settingFrequent interaction with members, guests, and staffHigh standards of service and professionalism expectedSuccess in This Role Looks LikeGuests feel welcomed within seconds of arrivalSmooth, balanced seating flow with minimal wait issuesClear communication between front-of-house team membersPositive member feedback and repeat visitsArcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.