HVAC Service Technician

Residential Service HVAC TechnicianAt Hoover, we're more than a home services companywe're a community. As a trusted local business experiencing rapid growth, we take pride in delivering quality work while creating an environment where employees feel supported, valued, and empowered to succeed.We're looking to add a skilled, customer-focused Residential Service HVAC Technician who is passionate about helping homeowners and delivering exceptional service.At Hoover, you get more than just a paycheckyou get the opportunity to grow your career with ongoing training, strong leadership support, and a company that treats employees like family.Compensation & Benefits$28$33/hour DOE Medical, Dental, and Vision Insurance Prescription Drug Coverage Employee Assistance Program (EAP) Company-Matched 401(k) Retirement Plan Short-Term and Long-Term Disability Insurance Life Insurance Paid Time Off and Vacation 6 Paid Holidays Biweekly Pay NB Fitness DiscountTools & SupportCompany Vehicle, Gas Card, iPad, and Uniforms Provided Dispatch from Home Consistent MondayFriday Schedule with On-Call Rotation Ongoing Technical and Professional Development Training Supportive Team Environment with Advancement OpportunitiesResponsibilitiesDiagnose, troubleshoot, and repair residential HVAC systems, including furnaces, air conditioners, heat pumps, ductwork, ventilation systems, and thermostats Educate homeowners on system performance, repair needs, and maintenance recommendations Perform comprehensive whole-home HVAC safety inspections (6090 minutes per visit) Identify and recommend upgrades or preventative improvements, including indoor air quality solutions, system enhancements, and maintenance agreements Prepare accurate estimates, invoices, and job documentation using ServiceTitan Deliver exceptional customer service and build trust with homeowners through clear communication and professional recommendations Participate in ongoing technical and customer service trainingPerformance ExpectationsComplete 34 service calls per day Maintain a 70%+ conversion rate on recommended services Conduct thorough whole-home safety inspections on every visit Contribute to membership plan growth and customer retention Maintain a callback rate below 3% through quality workmanship and attention to detail Deliver consistent 5-star customer experiences Build lasting relationships with homeowners through professionalism and trustDesired TraitsAccountable, dependable, and committed to delivering quality work Professional with excellent communication and customer service skills Coachable, team-oriented, and committed to continuous improvement Integrity-driven with a commitment to quality workmanship and doing the job right the first time Organized and able to maintain a clean vehicle, workspace, and professional appearance Technically skilled with strong diagnostic and problem-solving abilities Customer-focused and passionate about helping homeowners make informed decisions Entrepreneurial and comfortable presenting solutions that improve comfort, efficiency, and system performanceRequirements3+ years of hands-on residential HVAC experienceEPA certification is a plusValid driver's licenseFamiliarity with ServiceTitan is a plusBoiler experience is a plus