Inbound Operations Coordinator

Inbound Operations Coordinator - Job DescriptionJob OverviewWe are seeking a detail-oriented Inbound Operations Coordinator to manage daily inbound operations across assigned Distribution Centers. This role focuses on inbound process execution, operational issue resolution, and process improvement to support smooth warehouse operations. The ideal candidate will combine strong analytical skills with a collaborative mindset to help maintain operational efficiency and service performance.Inbound Operations ManagementConduct daily operational reviews with warehouse teams, carriers, and service providers to align on inbound volumes, receiving capacity, and performance metrics across all transportation modes (ocean, air, truck, rail)Lead operational risk assessment initiatives, proactively identifying and mitigating potential disruptions through data analysis and cross-functional collaboration utilizing ERP, TMS, WMS, and other operational systemsDevelop and implement action plans in coordination with warehouse teams and service providers, ensuring procedural compliance and service level achievementDirect inbound flow and yard operations, optimizing appointment scheduling and proactively addressing bottlenecks to maintain operational continuityManage relationships with carriers, freight forwarders, and logistics service providers, focusing on service performance monitoring and issue escalationCoordinate slot allocation processes and daily communication with warehouses, truckers, forwarders, and customersTrack key performance indicators (KPIs) including on-time delivery, dwell time, receiving productivity, and service level complianceCompile and communicate operational insights to key stakeholders and senior management for performance tracking and strategic decision-makingProcess Improvement and System OptimizationDesign inbound operational processes and apply to system workflowsReview daily operation processes to identify issues and troubleshoot inefficienciesMonitor and improve appointment scheduling processes, including slot reservation and allocation systemsCommunicate with origin teams for process alignment and global standardizationSupport special projects and ad-hoc analyses as business needs evolveQUALIFICATIONSBachelor's Degree in Business, Supply Chain Management, Logistics, or related field1+ years of experience in Transportation, Supply Chain, or Logistics operationsAbility to manage multiple priorities and respond effectively to time-sensitive situations in a fast-paced environmentStrong problem-solving, analytical, and critical thinking skillsProficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis)Excellent communication and interpersonal skills for cross-functional collaborationStrong team player with a collaborative mindset, open to feedback, and adaptable to changing prioritiesKorean language proficiency preferred (business-level fluency)Adaptability and willingness to take on evolving responsibilities as business needs changePreferred SkillsExperience with Tableau or other data visualization tools for dashboard development and automated reportingExperience with supply chain management systems (ERP, TMS, WMS)Strong understanding of warehouse receiving operations and capacity managementFamiliarity with ocean import logistics and accessorial cost driversExperience with data-driven decision-making and predictive analyticsProcess improvement mindset with focus on continuous optimizationAdditional NoteResponsibilities may be adjusted based on business needs and operational priorities. The employee may be required to perform additional related duties as assigned.Working Hours: Monday to Friday; 8:00 AM - 5:00 PM*Fully On-site*