Industrial Service Technician

JOB TITLE: Service Technician                    

J. H. Norton Company, Inc.

At J.H. Norton Company, Inc., we believe our people are what makes us a great place to work. We take pride in fostering a welcoming, supportive, and team-oriented environment where employees are valued as individuals, not just a number. We recognize hard work, appreciate individual contributions, and understand that every team member plays an important role in our success. Our positive workplace atmosphere encourages teamwork, strong relationships, and opportunities for growth.

At J.H. Norton Company, you're more than just an employee—you're a valued part of our team.        

SUMMARY:  Inspect, diagnose, repair, install, and maintain industrial sandblasting equipment at the company's facility and customer locations while providing exceptional technical service and support. Ensure equipment operates safely and efficiently through preventative maintenance, troubleshooting, customer training, equipment demonstrations, and accurate service documentation.

DUTIES AND RESPONSIBILITIES:

• Inspect, troubleshoot, maintain, and repair sandblasting equipment on company premises or at customers’ location.
• Perform routine maintenance and repairs including but not limited to electrical wiring, mechanical, and other equipment-related repairs with a high level of technical competency, efficiency, and attention to quality.
• Respond promptly to customer service requests, including occasional after-hours service calls as needed.
• Install, assemble, set up, test and provide customer training to ensure proper operation of equipment. 
• Maintain accurate and organized service records, maintenance logs, and equipment repair documentation.
• Provide written reports to customers explaining what work was performed while on customers’ site.
• Support the sales team with equipment demonstrations and recommended parts lists for repair quotes.

 QUALIFICATIONS:

• High school diploma or equivalent.
• At least 5 years related experience or equivalent.
• Valid driver’s license and able to pass a DOT physical.
• Must be able to pass background checks for access to government installations.
• Working knowledge of industrial equipment.
• Ability to work safely at elevated heights and in inclement weather.
• Commitment to excellence and high standards.
• Strong problem-solving and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and willingness to work enthusiastically with constantly changing priorities.
• Ability to work independently and as a member of a team.
• Strong interpersonal skills.
• Good judgment with the ability to make timely and sound decisions
• Ability to work on complex projects with general direction and minimal guidance.
• Understand and comply with all safety policies, procedures, and OSHA requirements.
• Physically capable of performing physical labor.
• Effectively communicate with people at all levels and various backgrounds.

COMPETENCIES:

• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

 PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Frequently utilize visual acuity to operate equipment and read technical information
• Frequently required to lift/push/carry items up to 50 pounds/ more than 50 pounds
• Continually work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Frequently exposed to outside weather conditions
• Frequently works in loud noise environments (examples: metal can manufacturing, large earth-moving equipment)
• Occasionally exposed to very loud noise (example: jack hammer work)

Benefits

At J.H. Norton Company, we value our employees and invest in their well-being by offering a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off (PTO), retirement savings plan, and a variety of employee discount programs.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JH Norton is a family-owned business
We are an industrial solutions company supporting surface preparation, maintenance, and repair operations in demanding maritime, defense, industrial, and construction environments. Our foundation is built from real-world field experience and shaped by decades of hands-on work.
Our story began on concrete floors, in dry docks, and on construction sites. We learned the business from the inside out, building grit, perspective, and respect for the work. That experience allows us to understand customer challenges and deliver practical industrial equipment and surface preparation solutions that work in real conditions.
Our mission is to provide dependable industrial equipment, surface preparation support, and technical expertise to help customers operate safely and efficiently. We listen before we act, recommend solutions grounded in experience, and remain responsive throughout the life of every project.